Pets at Home Axminster - Axminster

Introduction to Pets at Home Axminster

Nestled in the heart of Axminster, a charming market town in East Devon, lies Pets at Home, a pet lover's paradise that offers an extensive range of pet care products and services. This store, situated at 34 West Street, Axminster EX13 5NX, United Kingdom, is more than just a pet shop; it's a haven for pet owners seeking top-quality products, expert advice, and a wide variety of pet care services.

Main Services

• Pet Supplies: Pets at Home Axminster offers a comprehensive selection of pet food, accessories, toys, bedding, and grooming essentials for a variety of pets, including dogs, cats, small mammals, birds, fish, and reptiles. Their range caters to pets of all ages and life stages, ensuring that every furry, feathered, or scaled friend receives the care they deserve.
• Pet Grooming: The store's on-site Grooming Salon provides professional grooming services tailored to each pet's unique needs. Their skilled groomers offer a range of services, from baths and haircuts to nail clipping and flea treatments, ensuring that pets leave the salon looking and feeling their best.
• Pet Care Advice: The knowledgeable and passionate team at Pets at Home Axminster are always on hand to offer expert advice on pet care, nutrition, and behavior. Whether you're a first-time pet owner or an experienced pet parent seeking guidance, their friendly staff is eager to help ensure your pet's well-being.
• Vet Services: In partnership with Vets4Pets, Pets at Home Axminster offers an on-site veterinary practice. This convenient in-store clinic provides a range of services, including vaccinations, health checks, neutering, and emergency care, ensuring that your pet receives the best possible care.
• Pet Insurance: The store also offers pet insurance services through Pets at Home's own insurance provider, Petplan. Their comprehensive policies provide financial protection against unexpected vet bills, giving pet owners peace of mind.

Location and Access

Pets at Home Axminster is situated in the town center, making it easily accessible for both locals and visitors. The store is located on West Street, just off Axminster's main high street, and is close to a variety of local amenities, including shops, cafes, and car parks.

By car, the store is easily reached via the A358, which runs through Axminster. There is a dedicated car park located behind the store, with wheelchair-accessible spaces available. For those traveling by public transport, Axminster Railway Station is approximately a 15-minute walk away, and the town's bus services also operate nearby.

Featured Characteristics

• In-store Experience: Pets at Home Axminster offers a spacious and well-organized shopping environment, allowing customers to browse and compare products with ease. The store's layout features dedicated sections for different pet types, making it simple for customers to find what they need.
• On-site Services: In addition to their extensive product range, Pets at Home Axminster provides several on-site services, such as the Grooming Salon, veterinary practice, and self-service dog wash station. These services help to create a one-stop-shop for pet care needs.
• Community Focus: Pets at Home Axminster is deeply committed to supporting the local community. The store regularly hosts in-store events and workshops, providing pet owners with valuable learning opportunities and the chance to socialize with like-minded individuals. Additionally, they actively support local charities and rescue organizations.

Practical Information

• Opening Hours: The store is open seven days a week, with opening hours typically starting from 9:00 AM and closing between 6:00 PM and 8:00 PM, depending on the day. It's always a good idea to check their website or contact the store directly for up-to-date opening hours.
• Contact Information:
  • Address: 34 West St, Axminster EX13 5NX, United Kingdom
  • Phone: 1297631796
  • Website: petsathome.com
• Payment Methods: The store accepts various payment methods, including cash, credit/debit cards, and NFC mobile payments.
• Wheelchair Accessibility: Pets at Home Axminster is committed to ensuring that the store is accessible to all customers. The store features a wheelchair-accessible entrance and car park, as well as wide aisles and accessible checkout counters.

Positive Aspects from Reviews

With an average rating of 4.5/5 from 517 Google My Business reviews, Pets at Home Axminster has clearly made a positive impression on its customers. Many reviewers praise the store's wide range of products, excellent customer service, and competitive pricing. Some of the most frequently mentioned positive aspects include:

• Knowledgeable Staff: Many customers appreciate the helpful and friendly nature of the store's staff, who are always willing to offer advice and assistance when needed.
• Quality Products: Reviewers often comment on the high quality of the products available at Pets at Home Axminster, with a particular mention of the store's own-brand products, which are often praised for their affordability and effectiveness.
• Convenient Location: The store's central location and easy access make it a popular choice among local pet owners, with many reviewers mentioning the convenience of being able to shop for their pet's needs all in one place.
• Community Engagement: Several reviewers highlight the store's involvement in the local community, with many mentioning the in-store events and workshops that provide valuable learning opportunities and a chance to socialize with other pet owners.

❓ Frequently asked questions about Pets at Home Axminster

👍 Reviews of Pets at Home Axminster

sl

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Guy S.

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Louis H.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Chloe M.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Martin M.

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Adrian W.

5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Jerry F.

4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Mike V. P.

5/5

Great service, very polite and helpful friendly staff