Tiles Direct - Bangor

Introduction

Nestled in the heart of Bangor, Northern Ireland, Tiles Direct, situated at 69, Dunlop Commercial Park, offers a comprehensive range of high-quality flooring solutions. With a strong commitment to customer satisfaction, this family-owned business has been serving the local community and beyond for over a decade. Let's delve into the details of this esteemed establishment.

Main Services

• Wood and Laminate Flooring Supply: Tiles Direct specializes in the supply of an extensive range of wood and laminate flooring options. Their collection includes various styles, colors, and textures to suit diverse tastes and budgets. Whether you're aiming for a rustic, modern, or contemporary look, they've got you covered.
• Flooring Advice and Consultation: The knowledgeable staff at Tiles Direct is always on hand to provide expert advice. They can guide you through the selection process, help you understand the maintenance requirements, and ensure you make an informed decision that meets your needs and complements your space.
• Delivery and In-Store Pick-up: For your convenience, Tiles Direct offers both delivery and in-store pick-up options. If you prefer to collect your order personally, their wheelchair-accessible store and car park make it easy and comfortable for all customers.

Location and Access

Tiles Direct is located at 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom. Situated off the A2 Bangor Dual Carriageway, it's easily accessible by car. The nearest bus stop, 'Dunlop Way,' is just a short walk away, served by routes 7, 7A, and 7C. If you're using public transportation, it's recommended to check the latest timetables and routes before visiting.

For those traveling by car, there's ample parking available on-site, including dedicated spaces for wheelchair users. The store entrance is also wheelchair accessible, ensuring all customers can shop with ease.

Featured Characteristics

• Wide Product Range: Apart from wood and laminate flooring, Tiles Direct also stocks a variety of other flooring options, including vinyl, tiles, and carpets. This extensive range caters to a broad spectrum of customer preferences and interior design styles.
• Competitive Pricing: Tiles Direct is renowned for its competitive pricing. They strive to provide high-quality products at affordable prices, making beautiful flooring accessible to all.
• Local Knowledge and Expertise: As a locally owned and operated business, Tiles Direct has an intimate understanding of the local market and customer needs. Their team can provide tailored advice and recommendations based on their extensive local knowledge and experience.

Practical Information

• Contact Details: You can reach Tiles Direct via phone at 2891225665 or visit their website at tilesdirectni.co.uk for more information.
• Opening Hours: The store is typically open from Monday to Friday, 9:00 AM to 5:30 PM, and on Saturdays from 10:00 AM to 4:00 PM. However, it's always a good idea to check their website or give them a call before visiting, as opening hours may vary, especially on public holidays.
• Payment Methods: Tiles Direct accepts various payment methods, including credit cards, debit cards, and NFC mobile payments. They also offer in-store shopping and quick visit options for added convenience.

Positive Aspects from Reviews

Tiles Direct's 51 reviews on Google My Business paint a picture of a well-respected and highly valued local business, with an average rating of 4.4/5.

• Quality Products: Many customers have praised the high quality of the products they've purchased, with some noting that they've returned multiple times due to the excellent selection and quality.
• Knowledgeable Staff: The helpful and knowledgeable staff has been highlighted by numerous reviewers as a key strength of Tiles Direct. Customers appreciate the expert advice and assistance they receive when choosing their flooring.
• Competitive Pricing: Several customers have mentioned the competitive pricing and occasional sales, which allow them to purchase high-quality flooring at affordable prices.
• Excellent Service: The overall service provided by Tiles Direct has been described as excellent by many customers, with some mentioning the efficient delivery and friendly staff as particular highlights.

❓ Frequently asked questions about Tiles Direct

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago. Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk his name was Phil. I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen, I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. . I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.