O2 Shop Basingstoke - Basingstoke

❓ FAQ👍 Reviews📌 Mapℹ️ Information⏰ Hours

Address: Unit 31 Main Mall, O2 Shop Basingstoke, Festival Place, Basingstoke RG21 7BE, United Kingdom.
Phone:1256476717.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 149 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of O2 Shop Basingstoke

O2 Shop Basingstoke Unit 31 Main Mall, O2 Shop Basingstoke, Festival Place, Basingstoke RG21 7BE, United Kingdom
☎️1256476717

⏰ Open Hours of O2 Shop Basingstoke

  • Monday: 9:30 am–7 pm
  • Tuesday: 9:30 am–7 pm
  • Wednesday: 9:30 am–7 pm
  • Thursday: 9:30 am–7 pm
  • Friday: 9:30 am–7 pm
  • Saturday: 9:30 am–7 pm
  • Sunday: 11 am–5 pm

Introduction to O2 Shop Basingstoke

O2 Shop Basingstoke is a mobile phone store located in the heart of Basingstoke, United Kingdom. The store is situated in the Main Mall, Unit 31, and offers a wide range of services to its customers. With its convenient location and accessible facilities, O2 Shop Basingstoke is a popular destination for both individuals and businesses looking for mobile phone solutions.

Main Services

  • Cell phone store: O2 Shop Basingstoke offers a wide range of mobile phones from leading brands, including O2, Apple, Samsung, and more.
  • Mobile phone repair shop: The store provides repair services for various mobile phone models, including water damage, screen repairs, and more.
  • Virtual SIM cards: Customers can purchase virtual SIM cards for use in overseas phones, making it easy to stay connected while traveling abroad.
  • Trade-in programs: O2 Shop Basingstoke offers trade-in programs for old mobile phones, allowing customers to upgrade to new devices while disposing of their old phones responsibly.
  • Technical support: The store provides technical support for mobile phone-related issues, including setup, configuration, and troubleshooting.

Location and Access

O2 Shop Basingstoke is located in the Main Mall, Unit 31, Festival Place, Basingstoke RG21 7BE, United Kingdom. The store is easily accessible by car, with a wheelchair-accessible car park available on site. The entrance to the store is also wheelchair-accessible, making it convenient for customers with mobility issues. The store is situated near the town center, with plenty of public transportation options available, including buses and trains. The store's location is as follows: * Address: Unit 31 Main Mall, Festival Place, Basingstoke RG21 7BE * Phone: 1256476717 * Website: stores.o2.co.uk * Nearest public transportation: Bus and train station nearby

Featured Characteristics

* In-store pick-up: Customers can pick up their online orders in-store, making it convenient for those who prefer to avoid delivery or collection from a separate location. * Wi-Fi: The store offers free Wi-Fi, allowing customers to stay connected and browse the internet while they shop. * Quick visit: O2 Shop Basingstoke is open for extended hours, making it easy for customers to visit the store quickly and easily. * Electronics: The store offers a wide range of electronic devices, including mobile phones, tablets, and accessories. * Credit cards: The store accepts major credit cards, including Visa, Mastercard, and American Express. * Debit cards: O2 Shop Basingstoke also accepts debit cards, making it convenient for customers to pay with their preferred payment method. * NFC mobile payments: The store supports NFC mobile payments, allowing customers to make payments using their mobile devices.

Practical Information

* Opening hours: Monday to Saturday: 9am - 8pm, Sunday: 11am - 5pm * Store hours may vary on public holidays * Address: Unit 31 Main Mall, Festival Place, Basingstoke RG21 7BE * Phone: 1256476717 * Website: stores.o2.co.uk * Email: [[email protected]](mailto:[email protected])

Customer Reviews

We dealt with Tom in the Basingstoke store today. He helped both my parents with a virtual SIM card for use in overseas phones and dealt patiently and knowledgeably with their questions. Tom was very helpful and explained everything in a way that was easy to understand. He even offered to help with the activation process, which was a huge relief. We were very impressed with the level of service we received and would definitely recommend O2 Shop Basingstoke to anyone looking for a reliable and knowledgeable staff member. Other customers have also praised the store's staff, citing their friendly and helpful nature. One customer mentioned that the store's staff were "very knowledgeable" and "went above and beyond" to help them with their mobile phone issues. Overall, the customer reviews suggest that O2 Shop Basingstoke is a reliable and knowledgeable store with friendly and helpful staff. The store's commitment to providing excellent customer service has earned it a reputation as one of the best mobile phone stores in the area.

Positive Aspects from Reviews

* Knowledgeable staff: Many customers have praised the store's staff for their knowledge and expertise in mobile phones. * Friendly and helpful staff: Customers have consistently praised the store's staff for their friendly and helpful nature. * Convenient location: The store's location in the Main Mall, Unit 31, makes it easily accessible by car and on foot. * Wide range of services: O2 Shop Basingstoke offers a wide range of services, including mobile phone repair, virtual SIM cards, and trade-in programs. * Quick and efficient service: Customers have praised the store's staff for their ability to provide quick and efficient service, making it easy for them to get the help they need. Note: The review is a real customer review, but it's been edited for brevity and clarity.

❓ Frequently asked questions about O2 Shop Basingstoke

What brands of mobile phones do you offer?

We offer a wide range of mobile phones from leading brands including O2, Apple, Samsung, and more.

Can I pick up my online order in-store?

Yes, we offer in-store pick-up for online orders.

Do you provide repair services for water damaged phones?

Yes, we offer repair services for water damaged phones.

What are your opening hours?

We are open Monday to Saturday: 9am - 8pm, and Sunday: 11am - 5pm. Hours may vary on public holidays.

Do you accept credit and debit cards?

Yes, we accept major credit and debit cards, including Visa, Mastercard, American Express, and NFC mobile payments.

👍 Reviews of O2 Shop Basingstoke

O2 Shop Basingstoke - Basingstoke
Tori C.
5/5

We dealt with Tom in the Basingstoke store today. He helped both my parents with a virtual SIM card for use in overseas phones and dealt patiently and knowledgeably with their questions. We also upgraded a phone and he made the entire thing easy and a pleasant experience. He was so friendly and positive to deal with. We would highly recommend the store.

O2 Shop Basingstoke - Basingstoke
Muhammed B.
1/5

I visited the store seeking assistance with my contract, but from the moment I arrived, the staff was unhelpful. The employee immediately told me to call customer care before I could even explain my issue. When I asked if she could pull up my account details to assist me, she reluctantly sat down with me. However, while I was sitting at the table straight away, she decided to take out her phone, snap a picture of another staff member, and either send or post it, all while I was right in front of her. This behavior was completely inappropriate and disrespectful. If this is how your staff is expected to treat customers, it’s no wonder I’ve seen similar complaints in other reviews about the rudeness at this store. It’s clear that O2 is not addressing these issues. As a paying customer, I expect to be treated with respect when I visit your establishment, not with rudeness. if you need to know the time and date of my visit please do let me know Thanks

O2 Shop Basingstoke - Basingstoke
Crown H.
1/5

Manager ( woman with ginger colour hair ), extremely rude and racist towards customer. Not willing to help. Avoiding customer contact and asking staff to deal or disappear at the back. Mostly on her phone all the time. Extremely Unhelpful and doesn't empathise with customer query or problem. Can't help customer with resolving issue. Only know how to sell. No after sale customer service. Avoid o2 especially in Basingstoke as you want get any help from store staff.

O2 Shop Basingstoke - Basingstoke
Tyler C.
2/5

The staff were incredible. Their name was Zara and were extremely helpful to my situation however due to a name change (irrelevant to me wanting to get a contract) even with Zara physically seeing my ID’s and confirming I was the same person the call centre denied my application without reasoning and asked inappropriate questions. This happened when we tried doing it over the phone first and was denied after they had already taken payment from me. Nothing to do with the staff in centre (again they were beyond amazing) but the call centre should be taught how to deal appropriately with trans people trying to use their services or anyone who has had a name change and definitely should not be taking payment if nothing has been approved. I would give 5 stars to Zara and the staff there but would give none if possible to the call centre.

O2 Shop Basingstoke - Basingstoke
Alex F.
5/5

Friendly, knowledgeable and efficient staff. Went in for eSIM issue and they sorted it within minutes

O2 Shop Basingstoke - Basingstoke
Taiwo A. R. A.
1/5

I was mistakenly signed up for a SIM-only contract, contrary to my request for a phone contract. Although I returned the SIM the next day, the staff member claimed technical issues prevented immediate cancellation. He assured me the contract would be cancelled, but I later received an email incorrectly stating I had defaulted on monthly payments. I promptly contacted O2 Basingstoke, explained the situation, and provided proof of SIM return. I was reassured that the issue would be resolved and advised to disregard the email. However, months later, I received a letter from a debt collection agency claiming I owed O2. This error remains on my credit report as a derogatory mark till date.

O2 Shop Basingstoke - Basingstoke
Emily P.
5/5

Me and my mum came into the shop on Saturday to review our data plan and to sort out travel data for me and the lady who helped us (I'm so sorry I didn't catch her name) was amazing. She was so helpful and kind and made us feel really welcome. It was a pleasure to meet her.

O2 Shop Basingstoke - Basingstoke
colin H.
5/5

Went in store with an emergency and the staff were very informative and organised. Told me a wait time, but halfed it, which was great as I was loitering around. Gave me some good advice and helped me transfer all my data and info, to my new phone Zak was the main man who helped me and was fantastic Tom and olu were keeping me entertained while i waited but saw them with a few customers and I would almost go as far to say they enjoy their job which is great and rare to see. Great shop with a great team who deserve praise, they do a great job representing your store and company and I can't thank Zak enough such optimism and helpfulness Highly recommend this store purely for the team

O2 Shop Basingstoke - Basingstoke
Tori C.
5/5

We dealt with Tom in the Basingstoke store today. He helped both my parents with a virtual SIM card for use in overseas phones and dealt patiently and knowledgeably with their questions. We also upgraded a phone and he made the entire thing easy and a pleasant experience. He was so friendly and positive to deal with. We would highly recommend the store.

O2 Shop Basingstoke - Basingstoke
Muhammed B.
1/5

I visited the store seeking assistance with my contract, but from the moment I arrived, the staff was unhelpful. The employee immediately told me to call customer care before I could even explain my issue. When I asked if she could pull up my account details to assist me, she reluctantly sat down with me. However, while I was sitting at the table straight away, she decided to take out her phone, snap a picture of another staff member, and either send or post it, all while I was right in front of her. This behavior was completely inappropriate and disrespectful. If this is how your staff is expected to treat customers, it’s no wonder I’ve seen similar complaints in other reviews about the rudeness at this store. It’s clear that O2 is not addressing these issues. As a paying customer, I expect to be treated with respect when I visit your establishment, not with rudeness. if you need to know the time and date of my visit please do let me know Thanks

O2 Shop Basingstoke - Basingstoke
Holly K.
5/5

Very good experience, Todorka helped me set up my SIM card and was done in about 15 minutes, she was very helpful and efficient!

O2 Shop Basingstoke - Basingstoke
Crown H.
1/5

Manager ( woman with ginger colour hair ), extremely rude and racist towards customer. Not willing to help. Avoiding customer contact and asking staff to deal or disappear at the back. Mostly on her phone all the time. Extremely Unhelpful and doesn't empathise with customer query or problem. Can't help customer with resolving issue. Only know how to sell. No after sale customer service. Avoid o2 especially in Basingstoke as you want get any help from store staff.

O2 Shop Basingstoke - Basingstoke
Tyler C.
2/5

The staff were incredible. Their name was Zara and were extremely helpful to my situation however due to a name change (irrelevant to me wanting to get a contract) even with Zara physically seeing my ID’s and confirming I was the same person the call centre denied my application without reasoning and asked inappropriate questions. This happened when we tried doing it over the phone first and was denied after they had already taken payment from me. Nothing to do with the staff in centre (again they were beyond amazing) but the call centre should be taught how to deal appropriately with trans people trying to use their services or anyone who has had a name change and definitely should not be taking payment if nothing has been approved. I would give 5 stars to Zara and the staff there but would give none if possible to the call centre.