Citizens Advice County Durham - Durham

Introduction to Citizens Advice County Durham

Citizens Advice County Durham, situated at 54A North Road in the heart of Durham, is a beacon of support and guidance for the local community. This charity offers a wide range of services, assisting individuals and families with various issues they may face. With a commitment to providing free, confidential, and impartial advice, Citizens Advice County Durham has been serving the residents of County Durham since 1939.

Main Services

• Debt and Money Advice: The organization helps people manage their debts and maximize their income. They provide advice on budgeting, benefits, and debt relief options.
• Housing Advice: Citizens Advice County Durham assists with housing problems, including homelessness, tenancy issues, and home ownership.
• Relationship and Family Advice: They offer support and advice on issues such as divorce, separation, and child contact matters.
• Employment Advice: The organization helps with employment rights, redundancy, and benefits when starting or leaving a job.
• Consumer Advice: They provide advice on consumer rights, shopping, and dealing with faulty goods or services.

Location and Access

Citizens Advice County Durham is located at 54A North Road in Durham (DH1 4SF, United Kingdom). The office is situated in the city center, near the historic Durham Cathedral and Castle. The surrounding area features various shops, cafes, and public transportation links. The nearest bus stops are 'North Road' and 'Market Place,' served by several bus routes. The Durham Railway Station is approximately a 10-minute walk away.

For those traveling by car, there is on-street parking available in the vicinity, but spaces can be limited during peak hours. The nearest public car park is the NCP at Walkergate, which is about a 5-minute walk from the office.

To ensure accessibility, the office has a wheelchair-accessible entrance, allowing clients with mobility issues to easily access their services.

Featured Characteristics

• Free and Confidential Advice: Citizens Advice County Durham offers free, confidential, and impartial advice to all clients, ensuring their privacy and dignity.
• Volunteer-Driven: The organization relies heavily on volunteers who dedicate their time and skills to support the local community.
• Multi-Channel Advice: They offer advice through various channels, including face-to-face, telephone, webchat, and self-help online resources.
• Campaigning and Research: Citizens Advice County Durham uses its clients' experiences to influence policies and campaigns for positive change.

Practical Information

To get in touch with Citizens Advice County Durham, you can call them on 8082787821 or visit their website at citizensadvicecd.org.uk. The office is open Monday to Friday, 10:00 AM - 4:00 PM, with late opening until 7:00 PM on Wednesdays. They also offer appointments over the phone and via webchat.

If you're interested in volunteering, you can submit your interest through their website. They offer various volunteering roles, including advisors, administrators, and fundraising volunteers.

Positive Aspects from Reviews

Citizens Advice County Durham has amassed 35 reviews on Google My Business, with an average rating of 4/5. Clients have praised the organization for the following aspects:

• Expert and Empathetic Advice: Many reviewers commended the knowledgeable and understanding nature of the advisors, who were able to provide tailored solutions to their problems.
• Professional and Caring Attitude: Clients appreciated the friendly, patient, and non-judgmental approach of the staff and volunteers, creating a welcoming atmosphere.
• Efficient and Comprehensive Service: Reviewers praised the thorough and efficient manner in which their cases were handled, with many feeling that their issues were resolved thanks to the advice received.

One reviewer succinctly summed up their experience: "Everybody in this CAB do their best to help! Used them once a long time ago and they were excellent, helped me out when I needed it most." This testimonial reflects the dedication and commitment shown by Citizens Advice County Durham in supporting the local community.

❓ Frequently asked questions about Citizens Advice County Durham

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything