Parcelforce Worldwide - Shrewsbury

Introduction

Parcelforce Worldwide, a prominent player in the courier and logistics industry, is situated at 50 Atcham Business Park in the heart of Shrewsbury, United Kingdom. This depot, operated by the Royal Mail Group, offers a comprehensive range of services tailored to meet the diverse needs of both businesses and individuals. Let's delve into the details of this hub, exploring its main services, location, unique features, and practical information.

Main Services

• Courier Services: Parcelforce Worldwide specializes in providing efficient and reliable courier services. They handle both domestic and international shipments, ensuring your parcels reach their destinations securely and promptly.
• Shipping and Mailing Services: This depot offers a wide array of mailing services, including parcel collection and delivery, express services, and custom shipping solutions to cater to various client needs.
• Business Services: For businesses of all sizes, Parcelforce Worldwide provides tailored solutions such as next-day delivery, timed collections, and online tracking for enhanced efficiency and peace of mind.
• Packing Materials: The depot stocks a variety of packing materials and supplies to help you prepare your parcels safely and securely.

Location and Access

Parcelforce Worldwide's Shrewsbury depot is conveniently located at 50 Atcham Business Park, Upton Magna, just off the A518 and close to the A5 and M54 motorways. This strategic position ensures easy access for customers from Shrewsbury, Telford, and surrounding areas. The depot is easily identifiable thanks to its prominent signage, making it hard to miss.

For those traveling by public transport, the nearest bus stop is 'Atcham Business Park' served by several local bus routes. The Shrewsbury to Telford bus route also passes nearby. However, please note that there is no direct rail connection to the depot, with the nearest station being Shrewsbury railway station, approximately 5 miles away.

Parking is available on-site, with designated spaces for customers. The depot is also wheelchair-accessible, ensuring that all customers can access its services with ease.

Featured Characteristics

• On-Site Services: The Shrewsbury depot offers a range of on-site services, including parcel collection, drop-off, and packing facilities, ensuring a seamless and convenient experience for customers.
• Size and Capacity: With a large and modern sorting facility, the depot has the capacity to handle a high volume of parcels daily, ensuring efficient processing and timely delivery.
• Security Measures: Parcelforce Worldwide prioritizes the security of your parcels. The depot features state-of-the-art security systems and measures to protect your goods throughout the shipping process.

Practical Information

• Contact Information: You can reach the Shrewsbury depot by phone at 3448004466 or visit their website at parcelforce.com for more information.
• Opening Hours: The depot is open for parcel drop-off and collection Monday to Friday, from 8:30 AM to 6:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. Please note that these hours may be subject to change, and it's always a good idea to check the website or contact the depot for the most up-to-date information.
• Accepted Payment Methods: Parcelforce Worldwide accepts various payment methods, including cash, card (Visa, Mastercard, Maestro, American Express), and business account payments for eligible customers.

Positive Aspects from Reviews

With an average rating of 2.5/5 from 184 reviews on Google My Business, Parcelforce Worldwide's Shrewsbury depot has received both praise and constructive feedback from its customers. Some of the positive aspects highlighted include:

• Professional Staff: Many customers have commended the helpful and professional attitude of the staff, who are often willing to go the extra mile to assist customers.
• Convenient Location: The depot's easy-to-reach location and ample parking have been praised for making the parcel drop-off and collection process quick and hassle-free.
• Efficient Services: Several customers have highlighted the efficient and timely processing of their parcels, with some even mentioning same-day delivery services.

❓ Frequently asked questions about Parcelforce Worldwide

👍 Reviews of Parcelforce Worldwide

Russell B.

1/5

AVOID THIS COMPANY!!!! Received a card through the letterbox after the driver failed to knock even though I was home. By default and most likely to avoid them taking it off the van, a 2nd delivery was attempted the following day. I was home until lunch time but couldn't wait any longer so missed the 2nd attempt which allegedly arrived in the early afternoon. Despite this, the terms on their website don't permit re-scheduled deliveries within 48 hours of the original attempt, so regardless of their 2nd effort, the earliest I could have had the package delivered would have been after the weekend on the Monday. UNFORTUNATELY, and this is the crux of the matter, the tracking on the card only works on the ParcelForce website to track the item, booking a re-delivery is now via the RoyalMail website and where the reference isn't recognised! To date I have requested 2 re-deliveries online (leaving the reference block blank), and as these never came to fruition I then spent a total of 1.5hrs on the phone (1hr 20 on hold), to speak to an operator who gave me firm assurances the parcel would be delivered today - a full 7 days after the original attempt. I have now taken a day off work and typing this as I am on hold for a 2nd time (currently at 1hr and counting), as it is nearly 3pm and the tracking on the website still says at the Depot and not out for delivery. Had the parcel been delivered today, they may just about have salvaged neutral review, but as I am currently left in limbo, with no suitable dates to re-deliver it looks like I will have the cost and inconvenience of driving to Shrewsbury to collect with no guarantees the package will be available when I arrive. Shrewsbury is best part of a 2hr round trip and crosses two counties from where I live. It also costs about £15 in fuel to get there. I will update this review once the matter is concluded but as I am currently in limbo and on the receipt of such abysmal service in person, online and via telephone it's a thoroughly deserved ZERO STARS* AVOID AVOID AVOID!!! For what it's worth I typically ship via Evri and have experienced about a 1 in 500 failure rate. I've only had dealings (items received) three times with Parcelforce this year and the failure rate is currently 1 in 3. ***Update 1*** After a further 1.5hrs on the phone I finally got through to a call centre operator (whom I was polite to). He initially advised me the parcel had been lost (which I believe is codeword for too lazy to look). He then supposedly checked with Shrewsbury and saw some notes to advise the package had leaked/been disposed of. It's all very suspect as only the other day they supposedly didn't even know what it looked like and IF there was a leak, liquid contents only comprised maybe 10% of the package and was all Brand New/Sealed/In box. Rather than wait for updates which could be yet more nonsense and lies, I'm going to take yet more time out of my schedule to go and see them myself. This is an absolute Parcel FARCE!

Jason E.

1/5

Multiple times there has been delays for zero reason . There is absolutely zero ways of contacting anyone as the phone just stays on hold for an hour. According to tracking my current package has been there for 3 days and I'm supposed to be getting a card through but there has been zero contact from them. Absolute joke of a company.

vaughan R.

1/5

Clear instructions given for delivery, took it back 3 times and we had to do a 2.5hr round trip to pick our package up from the depot, the nearest post office is at the bottom of our road, could have easily dropped off there for us to collect,

Bradley C.

1/5

Will deliver between 12 and 6, they tried at 11. If unsuccessful again where shall we deliver: Local post office. Where did they take it? Back to depot.

Carl

1/5

Absolute joke these clowns several times I’ve had an issue with these circus freaks and kept my mouth shout time after time this time it takes the mick I sent a parcel express 48 low behold it’s been a month still nothing they deny even tracking exist yet it says we are expecting it I was there when they picked it up Evri are road but jeez Parcelforce is a complete failure 1 star is generous

Jack D.

1/5

Useless is an understatement, a chocolate fire guard is more useful than these lot, Guaranteed 2 day delivery turns into 10 day delivery. All my plans out the window because of these specimens.

Chris O.

1/5

diabolical courier service, had to go and pick up items just because on two occasions the driver/s couldn't find my house. more like couldn't be bothered. other companies call if they struggle, or have an app where you can take a picture of your house or use what3words. considering parcel force and the post office are virtually the same company why do I get my mail delivered on a daily basis?

Jane H.

1/5

They tried to deliver the parcel Friday 9th but my daughter was at work. She went on line to have the parcel taken to the local post office on the 10th but no they tried to deliver on Monday 12th and left a card to say returned to depot so I have just had a 2 hour drive to collect the parcel to find out it’s been taken to our local post office. The driver even put the wrong post code grrrrr Keith was the stupid driver