Kiehl's Battersea - London

Kiehl's Battersea: A Comprehensive Guide to the Iconic Beauty Retailer

Nestled within the converted industrial architecture of The Power Station, Kiehl's Battersea offers a unique shopping experience for health and beauty enthusiasts. This flagship store, located in the vibrant Battersea neighborhood of London, is not just a retail space; it's a celebration of the brand's rich history, innovative products, and commitment to customer service.

Main Services

• Skincare: Kiehl's is renowned for its extensive range of skincare products, catering to various skin types and concerns. From cleansers and toners to serums and moisturizers, their expertly crafted formulations help customers achieve healthier, more radiant skin.
• Body Care: The store offers a variety of body care products, including washes, lotions, and scrubs, designed to nourish and revitalize the skin. Kiehl's signature scents, such as Original Musk and Aloe Vera & Cucumber, provide a delightful sensory experience.
• Hair Care: Kiehl's hair care range caters to different hair types and concerns, from dry and damaged strands to oily scalps. Their products are formulated with high-quality ingredients to deliver visible results.
• Makeup: While Kiehl's is primarily a skincare brand, their makeup collection deserves a mention. Their products are designed to enhance natural beauty, with a focus on skincare benefits and high-performance formulas.
• Gifting and Special Occasions: Kiehl's offers a beautiful selection of gift sets and limited-edition products for various occasions. Their iconic apothecary-style packaging makes for a charming and thoughtful present.
• On-Site Services: The store provides a range of on-site services, including skincare consultations, product demonstrations, and personalized recommendations. Their knowledgeable and friendly staff is always on hand to assist customers.

Location and Access

Kiehl's Battersea is located at The Power Station, a historic building situated on Circus Road West in the Nine Elms neighborhood of London. The store is easily accessible by various modes of transportation:

• Tube: The nearest tube station is Vauxhall, which is approximately a 15-minute walk away. From there, you can take a leisurely stroll along the River Thames or catch a bus to The Power Station.
• Bus: Several bus routes stop near The Power Station, including numbers 2, 77, 87, 156, 196, 344, and 436.
• Train: Battersea Park railway station is about a 10-minute walk from the store.
• Car: There is no dedicated car park at The Power Station, but there are several pay-and-display parking bays nearby. Alternatively, you can use one of the nearby NCP car parks, such as the one at Battersea Reach.

For those with mobility concerns, the store is fully wheelchair-accessible, with step-free access and an elevator to the lower ground floor.

Featured Characteristics

One of the most striking features of Kiehl's Battersea is its unique setting within The Power Station. This former coal-fired power station, built in the early 20th century, has been beautifully converted into a mix of residential and retail spaces. The store's industrial-chic interior, with its exposed brick walls and original architectural features, provides a stark yet charming contrast to the brand's signature apothecary-style aesthetic.

Another standout feature is Kiehl's commitment to sustainability. The store is part of the brand's ongoing effort to reduce its environmental impact. This includes using recyclable packaging, offering refill stations for select products, and implementing energy-efficient lighting and heating systems.

Kiehl's Battersea also boasts an impressive selection of limited-edition and exclusive products, many of which are created in collaboration with local artists and designers. These unique offerings reflect the brand's commitment to supporting and celebrating the local community.

Practical Information

• Address: The Power Station, Turbine Hall, 68 The Power Station Ground, Circus Rd W, London SW11 8BU, United Kingdom
• Phone: 2086184332
• Website: kiehls.co.uk
• Opening Hours: Monday to Saturday, 11:00 AM - 7:00 PM; Sunday, 12:00 PM - 6:00 PM
• Accepted Payment Methods: Cash, Credit cards (Visa, Mastercard, American Express), Debit cards, NFC mobile payments (Apple Pay, Google Pay)
• Accessibility: Wheelchair-accessible entrance, Elevator to lower ground floor

Positive Aspects from Reviews

With an average rating of 4.9/5 from 38 reviews on Google My Business, Kiehl's Battersea has clearly made a positive impression on its customers. Here are some of the most frequently mentioned positive aspects:

• Knowledgeable and Friendly Staff: Customers consistently praise the store's staff for their helpfulness, kindness, and expertise. Many mention that they received excellent skincare advice and personalized recommendations.
• High-Quality Products: Kiehl's customers appreciate the brand's commitment to using high-quality, efficacious ingredients in their products. Many report seeing visible improvements in their skin after using Kiehl's skincare.
• Unique Setting: The store's unique location within The Power Station and its industrial-chic interior design are frequently mentioned as a highlight of the shopping experience.
• Wide Product Range: Customers appreciate the wide range of products available, including many that are exclusive to this store. The ability to test products before purchasing is also highly valued.
• Excellent Customer Service: Many customers mention going out of their way to shop at Kiehl's Battersea because of the exceptional customer service they've experienced. This includes flexible return policies, generous samples, and helpful online order assistance.

❓ Frequently asked questions about Kiehl's Battersea

👍 Reviews of Kiehl's Battersea

Israt R. (.

5/5

I visited this Kiehl’s branch yesterday and had such a wonderful experience! I had the chance to do the skincare consultation with their professional diagnostic machine—it was incredibly insightful and such a cool experience. Yanis and Valesca were absolutely amazing—so helpful, knowledgeable, and genuinely passionate about skincare. I really appreciated their energy, professionalism, and expertise. They weren’t pushy at all, but instead provided fantastic advice and product recommendations tailored specifically to my skin’s needs based on the consultation. I also got to try some of the products on the spot, which was a lovely touch. They even offered to apply the products on my skin as part of their complimentary skin assessments service—such a thoughtful and generous gesture! Overall, I was truly impressed by how informative and engaging the whole experience was. Highly recommend this branch for anyone looking for expert skincare guidance in a welcoming and professional environment! I’ll be visiting again for a facial!

Keishan S.

5/5

Came in to the Battersea branch for the first time for 1 item as my moisturiser finished, however David showed me around and done an analysis on my face. His great service and knowledge on the product and skin made me top up a toner, mask and spf cream! Very happy with my products

Paul J.

5/5

I Had an amazing experience at Kiehl’s Battersea thanks to David. He was super friendly, knowledgeable, and helped me pick the perfect products for my skin type. You can tell he really knows his stuff and genuinely cares about customer service. Made the whole visit easy and enjoyable. Highly recommend asking for David if you pop in!

Yingie L.

5/5

It was a pleasure meeting David at Kiehl's he was incredibly friendly and generously shared his skincare tips, which really helped me understand my skin better. The atmosphere in the store was calm and welcoming, making it easy to enjoy browsing the products. I’ll definitely be visiting again!

Trisha S.

5/5

Had the best experience at this store! I was particularly pleased with David’s service. He helped me find a whole new skincare regime that works for my sensitive skin. I have been specifically loving my avocado eye cream and can already see a difference!

Betty W.

5/5

I was so happy with how my skin has improved - I used Kiehls for years but still had dry skin - David suggested I do a skin check which was quick and followed with a skin routine and 2 weeks later skin much better as I was using products previously that was too drying. Hard to find the store but it’s on the ground floor!

Freddie B.

5/5

I had a facial plus massage with Roselle today and was beyond satisfied. She did a fantastic job and made me feel at ease from the beginning. Valesca too gave an excellent service before and after the appointment making me feel welcome. Couldn’t recommend them both enough!

Marcus P.

5/5

I had an amazing experience at Kiehl’s thanks to Valesca! She was incredibly friendly, welcoming, and knowledgeable. The skin consultation she gave me was thorough and genuinely helpful—she took the time to explain everything clearly and gave me tailored advice for my skin. I left feeling confident and well-informed, and she’s definitely convinced me to come back to Kiehl’s in the future. Thank you, Valesca!